Responsible for marketing and leasing assigned property, as well as providing resident services.  Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager

The duties listed below are not meant to be all inclusive, and Pennrose Management Company reserves the right to add, alter, or delete duties, with or without notice:

• Executes marketing and advertising campaigns for apartment leasing, and assists Property Manager with coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations
• Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information
• Notifies residents of all issues affecting their tenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative
• Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns
• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers
• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable
• Processes all property expenditures for Property Manager’s approval
• Maintains journal of administrative, facility-related, and market-driven property issues and concerns
• Leads tours of property, showing vacant units and marketing property amenities
• Tracks and follows up with all referrals, walk-ins, and phone inquiries
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
• Reviews and screens all applications for Property Manager’s approval
• Maintains property’s filing system including tenant, applicant, accounting, and vendor and contract files
• Maintains deposit and rental collections
• Monitors landlord-tenant relations and mediates disputes when necessary
• Responds to resident concerns and complaints.  Counsels residents and provides referrals to appropriate agencies
• Utilizes maintenance software program to enter in and track work orders
• Inspects apartments for move-in/out condition and turnover status
• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents
• Assists Property Manager with reassessing property and completing competitive marketing analysis
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws
• Orders office supplies
• Maintains regular daily office hours ensuring adequate coverage on weekends and holidays

Education/Training

• High School diploma or equivalent
• Bachelor’s degree preferred
  Degree in a related field preferred

Experience

• 2 or more years experience in multi-family property management
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred

Knowledge, Skills, and Abilities

• Knowledge of HUD programs including but not limited to HOPE 6 and Project-Based Section 8
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Proficiency in Yardi preferred
• Excellent customer service skills
• Ability to perform in a busy, multi-tasking work environment
• Requires ability to physically inspect property (or properties) and individual units
• Requires ability to read, speak, and comprehend the English language

Additional Requirements

• Requires the ability to travel (between properties, training, errands, etc.)
• Valid driver’s license preferred.  This requirement could change depending on the staffing and needs of the property